FAQ


RUTURNS
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 3-5 working days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

To start a refund please contact us at: support@simplyluxurystore.com


SHIPPING
Free standard shipping on all orders to UK mainland.


DELIVERY TIME
Please see item description of delivery time scales.


OVERSEAS SHIPPING
We do not offer overseas shipping at present.


QUESTION NOT LISTED
Please contact us using the link.